Shipping policy

Flordeco offers two options for picking up your online order: in-store pick-up or home delivery.

Pick-up in store:

Pick up your material in one of our 37 stores, free of charge. Select this option when ordering online and an email will be sent to you as soon as it is ready. 

Delivery:

When you select the “Delivery” option in the shopping cart, your selected store will contact you within 48 hours to confirm the accuracy of the order and the delivery date.

Delivery of online orders includes delivery to parking lot or doorstep depending on ease of access. If the garage is easy to access and direct, our team can drop off the order there. If you wish to obtain delivery inside, upstairs, in a condo or other, please confirm availability with the chosen location when confirming the order. At that time, the resource person will be able to confirm the availability as well as the costs associated with the personalized delivery.

Frequently asked questions – Transport policy

How much are the shipping fees?
Delivery costs vary depending on your location, the size of your items and their weight. You can calculate the delivery costs in the “Check-out” section of our website before making the final payment.

Where is the delivery made?
The delivery is made in the parking area and/or the doorstep if it is easily accessible. If you wish to obtain a personalized delivery, for example for a 2^nd floor, condo tower, interior or other, do not hesitate to indicate it in the comments in the cart and an advisor will contact you to confirm the feasibility as well as the costs associated with the delivery.

Why is my home not eligible for delivery?
Some regions are unfortunately not currently served by our points of sale, due to the great distance between the regions in question and the store. If the delivery option is not available in the cart, do not hesitate to contact the store to access the possibility as well as the costs for this exceptional delivery. If the latter can find an alternative method of delivery, it will be happy to share it with you.

Are there any in-store pick-up fees?
Pick-up is 100% free.

Why has only part of my order been delivered?
It is possible that some items come from different places, which explains the independent packages. Our team will send you a shipping email for each order sent with product details to be sure that you will receive your entire order.

 Is it possible to choose the time of my delivery?
Unfortunately, it is not possible to choose the exact time of your delivery. The store responsible for your order will confirm the day and/or time slot before the delivery date.

What do you do with my order if nobody is at my home during the delivery?
If no one is available to receive your delivery, we will have to schedule a new delivery date and charge additional fees for this new attempt.

For more details or any questions regarding our shipping policy, do not hesitate to contact commande@flordeco.ca.