Frequently Asked Questions

Some products are guaranteed, but in general in carpet products, the guarantee does not apply to steps. Because it is a place with a lot of movement and subject to extreme use.

Nylon fiber products with an animal-specific warranty are ideal for your situation. The “cut” style weave is also recommended in comparison to the “bouclé” style which could be damaged by the claws of animals. Please consult our experts to discover which Flordeco carpet products would be ideal for your reality.

Rugs with polyester or polypropylene structures are considered medium-term. While carpets with a nylon fiber structure are long-lasting, as they do not fracture and keep their original appearance for a long time.

Nylon fiber rug structures are best in a room with a lot of movement. This assembly is known for its durability and retains its original appearance for many years. Refer to an advisor in store to find the ideal model for your hectic room.

A rug is either a tile or roll rug that is intended to act as a floor covering for the entire room. For its part, a rug is rather a small carpet that covers only a section of a room to add an additional decorative element, they are often found in living rooms.

We have more than 30 models and 100 colors to create your custom rug. We offer the possibility of making a custom rug so that it adapts perfectly to your decor. Visit the “Rugs” section of our website to discover all the products available.

Our Nuancia and Fantasia collections offer you a variety of tailor-made textiles to design a unique decor, whether for a bedspread, cushions, curtains or other textiles, we have everything to create the decor of your dreams.

No, your official receipt will be issued to you following verification of your order by an advisor. The latter will confirm the accuracy of your order and can send you a final invoice by email.

Taxes are not included in the prices displayed on our website. Taxes and shipping costs are calculated in the shopping cart and added to the total when paying the order.

Taxes are charged on delivery costs and these are calculated at the end of your order when you choose a specific shipping method.

If your order has not been confirmed with an advisor, either upon receipt of the final invoice, it is possible to modify or cancel your order by communicating directly with the Flordeco store chosen for your purchases. Our merchant will be happy to assist you in modifying or canceling your order. Click here for store contact information.

The online ordering option is not offered in all Flordeco stores. When you choose a store, if it is unavailable for online purchase, a message about it will appear. You can then choose another location available for delivery or in-store pick-up.

Payment for you online order must be made using a credit card. Credit cards accepted are Visa, Mastercard and American Express.

Unfortunately, it is not possible to have several shipping methods for one order. However, if you want two different shipping methods, we advise you to place more than one order. This way, you will be able to choose the items you want to get delivered and those you can pick up in store.

Delivery costs vary depending on your location, the size of your items and their weight. You can calculate the delivery costs in the "Check-out" section of our website before making the final payment.

The delivery is made in the parking area and/or the doorstep if it is easily accessible. If you wish to obtain a personalized delivery, for example a 2nd floor, condo tower, interior or other, do not hesitate to indicate it in the comments in the cart and an advisor will contact you to confirm the feasibility as well as the costs associated with the delivery.

Some regions are unfortunately not currently served by our points of sale, due to the great distance between the regions in question and the store. If the delivery option is not available in the cart, do not hesitate to contact the store to access the possibility as well as the costs for the exceptional delivery. If the latter can find an alternative method of delivery, he will be happy to share it with you.

We deliver to a distance of 150 km from each of our stores. If you live beyond this radius and the delivery option is not available in the cart, do not hesitate to contact the chosen store to assess the possibilities as well as the costs associated with this exceptionnal delivery.

It is possible that some items come from different places, which explains the independent packages. Our team will send you a shipping email for each order sent with product details to be sure that you will receive your entire order.

Unfortunately, it is not possible to choose the exact time of your delivery. The store responsible for your order will confirm the day and/or time slot before the delivery date.

If no one is available to receive your delivery, we will have to schedule a new delivery date and charge additional fees for this new attempt.

If any products in your order are damaged or faulty, please follow the steps outlined in our Return Policy.

Pick-up is 100% free.

In order to collect your order, you will need to present us with an ID as well as the official receipt of the order.

When you arrive in store, please go to the counter with your receipt and an ID, our merchant will be happy to answer you and guide you through the next step to collect your order.

It is possible to appoint someone to pick up your order in store. You must first notify the chosen location by contacting them directly when your order is ready for pick-up. Please tell them the first and last name of the person who will pick up the order for you. The authorized person will have to show an ID and the final receipt of the order to collect it.