Frequently Asked Questions

Yes. We are proud to offer hardwood flooring made in Quebec. All of our custom hardwood, engineered wood, and pre-oiled collections come from Quebec. We also carry some carpet products that are made in Quebec.

Start with your condominium’s specific standards so you know which materials are allowed and what the noise limit is. Then meet with an expert in store to choose a product that meets those requirements for your building.

A basement is exposed to humidity and possible water infiltration, so some tests need to be done to find a product that can handle the conditions. Ask our in-store professionals for details. They can recommend the right product for your basement.

For bathrooms, we recommend ceramic and vinyl planks. They are water-resistant, easy to maintain, and handle humidity well. A visit to the store will also show you the full range of options that fit your project.

Most products can be installed in a kitchen. Some, however, are less water-resistant. Review each product’s characteristics and ask a Flordeco dealer for advice before you choose.

Yes, but talk with Flordeco experts first so they can understand your needs. With that information, they can recommend a product that fits your situation.

Ceramic, engineered wood, vinyl planks, sheet vinyl, and cork can be installed over radiant heating.

Every flooring product and every radiant system has its own specifications. Confirm that the two are compatible before installation, and follow the prescribed usage guidelines. That double-check also helps you keep the warranties valid. Speak with an in-store advisor to make sure you stay in compliance and respect the requirements of both products.

No. If the product already has a membrane, you do not need to add another one. Adding an extra membrane can void the warranty.

Many products are pet-resistant. Some even include a pet-specific warranty. Ask Flordeco experts to walk you through the options.

Yes. Warranty terms and lengths vary by product type and supplier. Ask Flordeco professionals which warranty applies to each product.

Our BioFlor collection includes care products made for different types of flooring. Visit a Flordeco store to pick some up.

Hardwood is most often installed in houses because it is solid wood throughout. A house is a long-term purchase, and hardwood can be sanded and stained later to change the colour. Hardwood also moves more with temperature and humidity. That is why engineered wood is recommended where humidity varies, such as condos, apartments, and other spaces with more moisture swings. Engineered wood is built in layers. The wear layer is 100% natural wood, and the core is plywood made from several species laid in different directions to limit expansion.

Solid hardwood can be installed on the main floor and upper floors. Engineered wood can be installed on every level of the house. Choosing the right material for your home is not always simple. Visit a Flordeco store and talk with our experts to find the flooring that fits your space.

Hardness is an important factor when you choose hardwood flooring. The Janka hardness test ranks species. Among domestic woods, hickory is the hardest, followed by maple, white oak, and red oak. Hardness matters because of how the room will be used. Looks matter too: each species has its own colour, grain, and character. Visit our in-store professionals for advice tailored to your project.

Hardwood is not recommended in a basement. It moves with humidity, so it is a poor fit for rooms where moisture levels vary.

The AC rating describes how durable a laminate floor is, so you can choose a product that matches how you will use it. Grades are based on intensive tests for wear, staining, impact, and light burns. Ratings run from AC1 to AC5; AC3, AC4, and AC5 are the ones to look for. AC3 is well suited to residential use, while higher ratings are better for commercial spaces.

Yes. Click installation means locking two pieces together. There are several click systems, each with its own method. Glue-down installation uses adhesive when the planks are installed.

We recommend adding a membrane when you install ceramic in a shower, to improve waterproofing. Flordeco carries membranes made specifically for showers. Visit us in store for more details.

Some ceramic products are made specifically for walls. Other types of flooring can also be installed on walls, but in that case the manufacturer’s warranty no longer applies. Ask a dealer for product and installation recommendations.

Yes. Our Inspiration Design collection is a range of wall coverings made to be installed on walls. It includes natural stone, decorative stone, Lamstone, concrete products, wood cladding, and brick veneer. Browse our wall covering sections to see everything available.

Some products are warranted on stairs, but for most carpet the warranty does not cover steps. Stairs see heavy traffic and extreme wear.

Nylon-fibre carpet with a pet-specific warranty is a strong choice. Cut-pile weaves are also better than loop (bouclé) styles, which claws can snag. Ask our experts which Flordeco carpet products fit your home.

Carpet with a polyester or polypropylene construction is considered a medium-term choice. Nylon-fibre carpet lasts longer: the fibres do not break down as easily and keep their original look over time.

Nylon-fibre carpet is the better choice in a high-traffic room. It is known for durability and keeps its original look for many years. Ask an in-store advisor to help you find the right style for a busy space.

Carpet — whether carpet tiles or broadloom — is meant to cover the whole room. An area rug is smaller: it covers only part of a room as a decorative layer, and is often used in living rooms.

We have more than 30 styles and 100 colours to create a custom area rug. Custom sizing lets the rug fit your space. Visit the Area rugs section of our website to see what is available.

Our Nuancia and Fantasia collections offer custom textiles for a unique look — bedspreads, cushions, curtains, and more. We have what you need to create the room you want.

Most of our stores offer delivery so your project can be handled turnkey. Contact the dealer in your area for details.

Most stores offer installation, either with their own team or with an outside partner, so your renovation can be handled turnkey. Contact the store nearest you for details.

Most stores have designers on site who can provide design consulting for your project. Some work with outside professionals who can guide you and prepare detailed drawings. Contact the dealer nearest you for details.

Bring the room’s square footage and which rooms you want to renovate. Our experts can then recommend products that fit your project and move on to the next steps.

In store, our professionals can put together a plan and a concrete estimate for your project.

Email info@flordeco.ca with your comments and suggestions. Flordeco wants you to be fully satisfied and takes customer feedback into account.

No. Your official receipt is issued after an advisor reviews your order. They will confirm that everything is correct and can email you a final invoice.

Taxes are not included in the prices shown on our website. Taxes and shipping are calculated in the cart and added to the total when you pay.

Yes. Taxes on delivery fees are calculated at the end of checkout when you choose a shipping method.

If an advisor has not yet confirmed your order — that is, before you receive the final invoice — you can change or cancel it by contacting the Flordeco store you chose. The dealer will help you with the change or cancellation. Click here for store contact details.

Online ordering is not available at every Flordeco store. If you select a store that cannot take online orders, a message will appear. You can then choose another location that offers delivery or in-store pickup.

Online orders must be paid by credit card. We accept Visa, Mastercard, and American Express.

No. An order can only have one shipping method. If you need both delivery and pickup, place two orders: one for items you want delivered, and one for items you will pick up in store.

Delivery fees depend on your location and on the size and weight of your items. You can see the cost at checkout before you pay.

Delivery is to the parking area and/or the doorstep, if it is easy to reach. For a custom drop-off — a second floor, condo tower, interior, or similar — add a note in the cart. An advisor will contact you to confirm whether it is possible and what it costs.

Some areas are not currently served by our stores because of the distance. If delivery is not available in the cart, contact the store to see whether an exception is possible and what it would cost. If they can arrange another method, they will be happy to share it with you.

We deliver within 150 km of each store. If you live farther away and delivery is not available in the cart, contact the store you chose to see whether an exception is possible and what it would cost.

Some items may ship from different locations, which is why packages can arrive separately. We send a shipping email for each shipment, with the product details, so you can confirm you will receive the full order.

No. You cannot choose an exact delivery time. The store handling your order will confirm the day and/or time window before the delivery date.

If no one is available to receive the delivery, we will need to schedule a new date and charge extra fees for the second attempt.

If a product in your order is damaged or defective, follow the steps in our return policy.

Pickup is 100% free.

Yes. Bring photo ID and the official order receipt.

When you arrive, go to the counter with your receipt and ID. The dealer will help you with the next steps to collect your order.

Yes. First call the store when the order is ready for pickup and give them the first and last name of the person collecting it. That person must show ID and the final receipt.