Frequently Asked QuestionsThis section highlights the questions frequently asked in store about our materials and services. You will learn more about some of our flooring and decorating products as well as the services offered at Flordeco.
Do you have floor coverings made in Quebec?
I live in a condo, what are the soundproofing products that meet the basic standards?
Can all the product be installed in my basement?
What kinds of products should I install in a bathroom?
What kind of products should be installed in a kitchen?
Can I install one of your products in a 3 seasons house?
What material can I install on a radiant floor?
Should I add a membrane under a floor that already has an integrated membrane?
I have pets at home, what types of flooring do you recommend me?
Do you have any guarantees on your products?
What product should I use to clean my floors?
This section highlights frequently asked questions in store about our materials. You will therefore learn more about certain flooring and decoration products offered at Flordeco.
What is the difference between hardwood and engineered wood?
Where can I install hardwood flooring and engineered wood?
Which wood essence to choose?
Can I install hardwood in my basement?
What is the AC standard?
Vinyl planks and tiles
Can vinyl board be clicked or pasted?
Is it necessary to add a membrane under my ceramic in the shower?
Can we install floor coverings on the walls?
Do you have wall coverings at Flordeco?
Are carpets guaranteed on stairs?
Some products are guaranteed, but in general in carpet products, the guarantee does not apply to steps. Because it is a place with a lot of movement and subject to extreme use.
Is it advisable to install carpet in the house if I have pets?
Nylon fiber products with an animal-specific warranty are ideal for your situation. The “cut” style weave is also recommended in comparison to the “bouclé” style which could be damaged by the claws of animals. Please consult our experts to discover which Flordeco carpet products would be ideal for your reality.
How many years can we keep a rug?
Rugs with polyester or polypropylene structures are considered medium-term. While carpets with a nylon fiber structure are long-lasting, as they do not fracture and keep their original appearance for a long time.
I would like to put carpet in a space where there is a lot of traffic, what type of structure do you recommend?
Nylon fiber rug structures are best in a room with a lot of movement. This assembly is known for its durability and retains its original appearance for many years. Refer to an advisor in store to find the ideal model for your hectic room.
What is the difference between a rug and a rug?
A rug is either a tile or roll rug that is intended to act as a floor covering for the entire room. For its part, a rug is rather a small carpet that covers only a section of a room to add an additional decorative element, they are often found in living rooms.
What types of rugs do you have at Flordeco?
We have more than 30 models and 100 colors to create your custom rug. We offer the possibility of making a custom rug so that it adapts perfectly to your decor. Visit the “Rugs” section of our website to discover all the products available.
What textile products are available at Flordeco?
Our Nuancia and Fantasia collections offer you a variety of tailor-made textiles to design a unique decor, whether for a bedspread, cushions, curtains or other textiles, we have everything to create the decor of your dreams.
This section highlights frequently asked questions in store about our services. You will therefore learn more about the services offered at Flordeco.
Do you offer delivery services?
Do you offer installation service?
Do you offer the service of a designer?
What information do I need to provide in store to purchase floor coverings?
Do you offer the estimation service?
Where can I share my comments and suggestions?
This section highlights frequently asked questions about online ordering. Learn more about Flordeco online orders.
Is the confirmation email an official receipt ?
No, your official receipt will be issued to you following verification of your order by an advisor. The latter will confirm the accuracy of your order and can send you a final invoice by email.
Are the taxes included in the prices of the products displayed on the website ?
Taxes are not included in the prices displayed on our website. Taxes and shipping costs are calculated in the shopping cart and added to the total when paying the order.
Are taxes charged on delivery charges?
Taxes are charged on delivery costs and these are calculated at the end of your order when you choose a specific shipping method.
How can I modify or cancel my order ?
If your order has not been confirmed with an advisor, either upon receipt of the final invoice, it is possible to modify or cancel your order by communicating directly with the Flordeco store chosen for your purchases. Our merchant will be happy to assist you in modifying or canceling your order. Click here for store contact information.
Is the online ordering option available in all stores ?
The online ordering option is not offered in all Flordeco stores. When you choose a store, if it is unavailable for online purchase, a message about it will appear. You can then choose another location available for delivery or in-store pick-up.
What are the online payment methods ?
Payment for you online order must be made using a credit card. Credit cards accepted are Visa, Mastercard and American Express.
Can I select multiple delivery/pick-up methods for my order ?
Unfortunately, it is not possible to have several shipping methods for one order. However, if you want two different shipping methods, we advise you to place more than one order. This way, you will be able to choose the items you want to get delivered and those you can pick up in store.
This section highlights frequently asked questions about delivery. Learn more about the delivery offered by Flordeco.
How much are the shipping fees ?
Delivery costs vary depending on your location, the size of your items and their weight. You can calculate the delivery costs in the "Check-out" section of our website before making the final payment.
Where is the delivery made ?
The delivery is made in the parking area and/or the doorstep if it is easily accessible. If you wish to obtain a personalized delivery, for example a 2nd floor, condo tower, interior or other, do not hesitate to indicate it in the comments in the cart and an advisor will contact you to confirm the feasibility as well as the costs associated with the delivery.
Why is my home not eligible for delivery ?
Some regions are unfortunately not currently served by our points of sale, due to the great distance between the regions in question and the store. If the delivery option is not available in the cart, do not hesitate to contact the store to access the possibility as well as the costs for the exceptional delivery. If the latter can find an alternative method of delivery, he will be happy to share it with you.
How far do you deliver ?
We deliver to a distance of 150 km from each of our stores. If you live beyond this radius and the delivery option is not available in the cart, do not hesitate to contact the chosen store to assess the possibilities as well as the costs associated with this exceptionnal delivery.
Why has only part of my order been delivered ?
It is possible that some items come from different places, which explains the independent packages. Our team will send you a shipping email for each order sent with product details to be sure that you will receive your entire order.
Is it possible to choose the time of my delivery ?
Unfortunately, it is not possible to choose the exact time of your delivery. The store responsible for your order will confirm the day and/or time slot before the delivery date.
What do you do with my order is nobody is at my home during the delivery ?
If no one is available to receive your delivery, we will have to schedule a new delivery date and charge additional fees for this new attempt.
What should I do if my product is delivered damage or defective ?
If any products in your order are damaged or faulty, please follow the steps outlined in our Return Policy.
This section highlights frequently asked questions about in-store pick-up. Learn more about picking up in Flordeco store.
Are there any in-store pick-up fees ?
Pick-up is 100% free.
Do I need to present a document or ID when picking up in store ?
In order to collect your order, you will need to present us with an ID as well as the official receipt of the order.
Where should I go to pick up my order ?
When you arrive in store, please go to the counter with your receipt and an ID, our merchant will be happy to answer you and guide you through the next step to collect your order.
Can someone else pick up the order for me ?
It is possible to appoint someone to pick up your order in store. You must first notify the chosen location by contacting them directly when your order is ready for pick-up. Please tell them the first and last name of the person who will pick up the order for you. The authorized person will have to show an ID and the final receipt of the order to collect it.