Refund policy

Two return methods are available to you, online or in store: 

To make a return online, please send an email to the following address: commande@flordeco.ca so that the team can confirm the validity of the return. Your email should include the following information: 

       - Order number
       - Item number of the items to be returned
       - Invoice
       - Photos of the condition of the equipment/boxes
       - Brief explanation of the reason for the return

To make a return in store, please provide the same information mentioned above and the resource person on site will be able to evaluate your return request.

Return conditions:

Products that have not been used and are still in the original packaging may be evaluated for return within 30 days of the delivery date with a 25% restocking fee and return shipping costs of the merchandise.

If the product is damaged or defective, please contact us by email at commande@flordeco.ca or contact the store you did business with to discuss the situation.

*Exceptions:

- No returns accepted on special or custom cut orders – In particular, hardwood and engineered wood, moldings as well as carpet or vinyl rolls.

- Non-refundable products such as glue, grout and mortar/adhesive as well as discontinued products.

- The return policies of each of our suppliers differ and require compliance with certain conditions. Failure to comply with these conditions could result in it being impossible to make the return.

- Heating wires if the seal that closes the box is broken.

*Important, if the measurements of you project have not been taken by our team, Flordeco is not responsible for guaranteeing quantities and therefore returns for missing and/or additional quantities. The customer is responsible for confirming and verifying the exact quantities before placing the final order.

For more details or any questions regarding our return policy, do not hesitate to contact commande@flordeco.ca.