Permanent position

Your Role

You will assist customers from the beginning to the end of their projects by recommending products and solutions suited to their needs, budget and space, while providing professional and personalized follow-up.

Your Main Responsibilities

• Welcome customers, listen to their needs and help them select products, finishes and accessories;
• Provide a distinctive customer experience and follow up before, during and after each sale;
• Prepare estimates and manage projects through to final invoicing;
• Calculate surface areas and required quantities, and ensure all orders are accurate;
• Read and interpret plans and specifications when required;
• Coordinate orders, timelines and follow-ups with customers, suppliers and subcontractors;
• Assist with merchandising, product samples and store displays;
• Contribute to business development and prospecting when customer traffic allows.

Required Qualifications

• Relevant education: DVS in Interior Decorating, DEC in Interior Design or DVS in Professional Sales;
• Customer service experience, ideally in the flooring or interior decorating industry;
• Excellent listening skills, empathy and a welcoming approach;
• Strong organizational skills, professionalism and attention to detail;
• Positive attitude, team spirit, reliability and consistency.

Working Conditions and Benefits

• Schedule offering between 20 and 40 hours per week, depending on operational needs and availability;
• Must be available on Saturdays and Thursday evenings;
• Group benefits;
• Dynamic and collaborative work environment.

Are you passionate about customer service, interior decorating and helping clients bring their projects to life? Do you value a consultative approach over a simple transaction? We would love to meet you!

Please submit your application in complete confidence to Jean-François Giroux, Recruitment Specialist, at jfg@jean-francoisgiroux.com.