Privacy policy

Refund policy

Two return methods are available to you, online or in store: 

To make a return online, please send an email to the following address: so that the team can confirm the validity of the return. Your email should include the following information: 

       - Order number
       - Item number of the items to be returned
       - Invoice
       - Photos of the condition of the equipment/boxes
       - Brief explanation of the reason for the return

To make a return in store, please provide the same information mentioned above and the resource person on site will be able to evaluate your return request.

Return conditions:

Products that have not been used and are still in the original packaging may be evaluated for return within 30 days of the delivery date with a 25% restocking fee and return shipping costs of the merchandise.

If the product is damaged or defective, please contact us by email at or contact the store you did business with to discuss the situation.


- No returns accepted on special or custom cut orders – In particular, hardwood and engineered wood, moldings as well as carpet or vinyl rolls.

- Non-refundable products such as glue, grout and mortar/adhesive as well as discontinued products.

- The return policies of each of our suppliers differ and require compliance with certain conditions. Failure to comply with these conditions could result in it being impossible to make the return.

- Heating wires if the seal that closes the box is broken.

*Important, if the measurements of you project have not been taken by our team, Flordeco is not responsible for guaranteeing quantities and therefore returns for missing and/or additional quantities. The customer is responsible for confirming and verifying the exact quantities before placing the final order.

For more details or any questions regarding our return policy, do not hesitate to contact


Privacy policy


This Privacy Policy describes how COUVRE-PLANCHERS FLORDECO INC. (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


We use a variety of methods to collect personal information about you, including the following:

1. Directly;
You can provide us with information about your identity and contact details by filling in communication forms or by corresponding with us by mail, telephone, e-mail or other means.

2. Indirectly;
We may receive personal information about you from third parties to whom you have already provided such information in accordance with their respective privacy policies (e.g., from Facebook and Google Adwords for marketing purposes, from a background check provider for recruitment purposes, or from our payment processor for fraud prevention purposes).

3. Via automated technologies or interactions.
As you interact with our website, we collect, with your consent, certain information through log files and cookies about your device, including information about your web browser, operating system, IP address, time zone and geolocation, type of device used, times and days logged on, and some of the cookies that are installed on your device. In addition, when you browse the Site, we collect information about the individual web pages or products you visit, the websites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:


Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to allow them.

session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.

cart, unique identifier, persists for 2 weeks, stores your shopping cart information.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

- "Log files" track Site activity and collect data such as your IP address, the type of browser you use, your Internet service provider, your referring and exit pages, and your timestamp data (date and time).

- "Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the Site.

In addition, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your first and last name, your billing address, your shipping address, your payment information (including the payment method used and your credit card numbers), the items purchased, your e-mail address and your telephone number. This automatically collected information is referred to as "Order Information".

We also use third-party tools ("Hotjar") to better understand our users' needs and optimize our service and your experience. These technology services help us to better understand our users' experience (for example, how long they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. They use cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only) and preferred language used to display our website. They store this information on our behalf in a pseudonymized user profile. These tools are contractually prohibited from selling the data collected on our behalf.

For more details about Hotjar, please visit the "About Hotjar" section of the Hotjar support site. 

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.


Generally, we use the Order Information we collect to process any order placed through the Site (including processing your payment information, arranging shipment of your order and providing you with invoices and/or order confirmations). In addition, we use Order Information to:

  • to communicate with you;
  • for statistical purposes;
  • assess potential frauds or risks; and
  • when it corresponds to the preferences you have communicated to us, provide you with information or advertisements concerning our products or services.

We use the Device Information (in particular your IP address) we collect to evaluate potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analyses of how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).

If we collect, use, store or transfer your personal information, we will only do so for one of the following purposes:

1. To allow you to make a purchase, return a purchase or exchange an item;

In store, when using any payment method, information about said payment method and contact information (name, address, phone) are required to complete the purchase. For purchases made on our Website, we collect your billing and shipping address, telephone number and e-mail address in order to deliver the products you have ordered. We may also collect optional information such as your date of birth, which we use to send you promotional offers for your birthday.

When you return or exchange products, we may ask you to provide your name, address and telephone number. We collect this information to administer our loss prevention program, including to help detect and prevent fraud. For returns involving a refund to a customer's debit or credit card, we will ask you to provide your debit or credit card information in order to process and administer the refund transaction.

Type of personal information collected: contact, financial and identity information.

2. To support our marketing and advertising efforts;

When you subscribe to our mailing list to receive our newsletter or other promotional communications by mail or e-mail, we may collect personal information such as your first name, last name, e-mail address or mailing address (depending on the delivery method) and information about your interests in order to provide you with the service you have requested.

We will contact you only if you wish to be contacted. You are free to choose, at any time, not to receive our promotional communications by clicking on the "Unsubscribe" button at the bottom of our e-mails or by contacting our representatives as indicated in the "Contact" section below.

When you enter a contest, participate in a promotion or complete one of our surveys, we may collect your name, address, telephone number and e-mail address. We use this information to manage your participation in the contest or promotion and, in the case of surveys, to understand our customers and improve our product and service offering, promotions and events. When you register for a contest, promotion or survey, we may ask for your consent to receive future marketing information from us and our business partners. To withdraw your consent to such communications, please contact us as indicated in the "Contact" section below.

Type of personal information collected: contact information, identity and communications information and marketing information.

3. To register on our Websites;

To take advantage of some of our Website features (such as the Wish List and Address Book), you may need to register. When you register, we ask you to provide your first name, last name and e-mail address so that we can provide and administer the service you request. When you register online, we may ask for your consent to receive future marketing information from us or our business partners. To withdraw your consent to such communications, please contact us as indicated in the "Contact" section below.

The "Share" and other similar features on our Website allow you to send e-mails to others. This feature requires you to provide your name and e-mail address, as well as the name and e-mail address of the recipient. We do not use the information provided in these circumstances for any other purpose without your consent or that of the e-mail recipient.

Type of personal information collected: contact and identity information.

4. To respond to your requests and communicate information with you at your request;

When you submit a comment or question to customer service by e-mail or chat, or when you visit a customer service counter at one of our stores, we may collect personal information such as your name, postal or e-mail address and telephone number in order to respond to your comment or question. We also collect various types of information that you provide to us to enable us to respond to your inquiry.

Type of personal information collected: contact information, identity and communications information and business information.

5. To improve the service level performance and content of our Website;

We may collect information about you and your use of our Website through technical means, such as cookies, Web page counters and other analytical tools. This may include your IP address, login information, browser type and version, time zone and location, browser plug-in type and version, operating system and platform, and other technologies on the devices you use to access this website. We use this information as necessary to administer and improve our website and its content, to ensure that it operates efficiently and securely, to develop our business and to inform our marketing strategy. We may also create aggregate statistical data from this information (for example, total number of website visitors), which is not personal information about you.

We, or other advertisers, may also use this information to serve advertisements to you. Where these advertisements are targeted, this may involve the use of website information and information that we (or our advertisers working on our behalf) have obtained from other entities. This will not include information such as your name or contact details. When our advertisements are served to you using your information, it is used as necessary, based on our legitimate business interests in you.

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Type of personal information collected: aggregate data; contact information; identity and communications information; business and technical information; purchase history; review text and photo; content shared with us on social media.

6. To recruit employees;
We may advertise employment opportunities on our Website. When you apply for a job or submit a related application, you may provide us with certain personal information about yourself (such as information contained in a résumé, cover letter or similar document). We use this information to process and respond to your job application or other request.
Type of personal information collected: contact, employment and identity information.

7. To prevent or detect crime and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting).
We may process your personal information, including your purchase history, financial information, video surveillance footage and police reports, in order to investigate any suspected crime in relation to any of our properties.

This includes making decisions based solely on the automated processing of your personal information in the context of credit card payment. To help prevent crime and minimize losses to our company, we use services provided by third parties to automatically notify us or block any purchase or return transaction suspected of being fraudulent or abusive.

Type of personal information collected: contact, financial, technical and identity information; purchase history and security footage.


Unless otherwise specified herein, we will not disclose, rent, sell or transfer to third parties any personal information about our customers without their prior consent.

We share your Personal Information with third parties who assist us in using it for the purposes described above. For example, we use Shopify to host our online store - to find out more about how Shopify uses your Personal Information, please visit: We also use Google Analytics to better understand how our customers use the Site - to learn more about how Google uses your Personal Information, please visit: You can also disable Google Analytics here:

1. Service providers and advertising cookies;
We may transfer your personal information to third parties who perform services on our behalf, such as third-party marketplaces, processing payments, manufacturing, storing, shipping and distributing products, hosting our website, sending e-mails or other communications on our behalf, running contests and promotions or analyzing the effectiveness of our advertising strategy. Your personal information may be stored and processed in the United States by our affiliates and other service providers.

We use follow-up marketing cookies or pixels, including those from Google (Ads, Analytics, etc.), Meta, TikTok, Bing, Klaviyo, Mailchimp, Linkedin and Pinterest. This means that we will continue to show you ads on the Internet, especially on the Google content network, Facebook, TikTok, Pinterest and affiliate partners. As always, we respect your privacy and do not collect any identifiable information through Google or any other remarketing system. Service providers, including Google, whose services we use, will place cookies on web browsers to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in them. You may opt out of the automated collection of information by service providers' advertising networks for the purpose of serving interest-based ads by visiting the consumer opt-out page under the self-regulatory principles for interest-based online advertising at There you can modify or deactivate your Google Display Network advertising preferences at

These service providers are subject to non-disclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not permitted to use or disclose personal information for any purpose other than to perform services on our behalf or as otherwise required by applicable law.

2. Disclosure in commercial transactions;
We may be involved in the sale or transfer of part or all of our business (including transfers made as part of insolvency or bankruptcy proceedings). In connection with such sale or transfer, we may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the confidentiality of your personal information in a manner consistent with this Privacy Policy.

3. Law Enforcement and Legal Disclosure.
Finally, we may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information, or where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of documents and information, or to our legal counsel.


As mentioned above, we use your Personal Information to provide you with targeted advertising or marketing messages that we think may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at

You can refuse targeted advertising here :





In addition, you can opt-out of some of these services by visiting the Digital Advertising 

Alliance opt-out portal at


Please note that we do not modify our Site's data collection and usage practices when we detect a "Do Not Track" signal on your browser.


Your personal information is stored in secure locations and on servers controlled by COUVRE-PLANCHERS FLORDECO INC. or its service providers, located in our offices or the offices of our service providers in Canada. If you are a resident of Quebec, please note that your personal information may be transferred to our offices or the offices of our service providers in other Canadian provinces and outside Canada.

Our service providers may be located outside your jurisdiction and may be required to disclose your personal information under the laws of their jurisdiction, including the United States. Where applicable, we have taken all reasonable steps to ensure that your information will not be used for purposes that are not relevant to the subject matter of your file, nor disclosed to service providers without your consent, except where authorized by law. You may contact us for information about our policies and practices regarding the service providers to whom we have disclosed your personal information and their location.



If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the details below.

Furthermore, if you are a European resident, please note that we process your information in order to fulfil our contractual obligations to you (for example if you place an order on the Site) or to pursue our legitimate business interests, listed above. Please also note that your information will be transferred outside Europe, including to Canada and the United States.


When you place an order through the Site, we keep your Order Information on file, unless and until you ask us to delete it.


This Privacy Policy may be updated periodically to reflect changes in our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in effect at the time of collection, or as otherwise agreed with you. If changes are made to this Privacy Policy, we will post a revised Privacy Policy on our website as soon as possible after the update.


We are committed to recognizing the right of access and rectification of information concerning data subjects who wish to consult, modify or delete their personal data. Upon written request, subject to certain exceptions, we will inform you of the existence, use and disclosure of your personal information and provide you with a copy within the time limits set by law. Please send us any access request using the contact information below.

We try to respond to all legitimate requests within three months. Occasionally, it may take us longer than three months if your request is particularly complex or if you have made more than one request. In these cases, we will notify you and keep you informed. If you require additional copies, we may charge a reasonable fee.

If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. If you have the right to rectification and we have shared your personal information with third parties, we will inform them of the rectification where possible and where this does not require a disproportionate effort. Upon request, where possible and legal, we will also tell you to whom we have shared your personal information, so that you can contact them directly.

By mail: 411 rue Notre-Dame, Repentigny (Québec) J6A2T2, Canada

By email:



We are committed to offering you the right to object to and withdraw your personal information. The right to object means that Internet users may refuse to allow their personal information to be used for certain purposes mentioned at the time of collection. The right of withdrawal is defined as the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.

You may contact us for assistance in changing, updating or deleting personal information you have already provided. Please note that we will process your request within a reasonable time.

By mail: 411 rue Notre-Dame, Repentigny (Québec) J6A2T2, Canada

By email:

If we rely on your consent (or express consent) as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will advise you if this is the case when you withdraw your consent.

If you wish to deactivate your account, please submit a request electronically via the above addresses. 

If you no longer wish to receive emails from us, please follow the steps outlined below. Please note that each time we send you an email, we will give you the option to unsubscribe from our mailing list, so you can stop receiving our emails at any time. You can also contact us as indicated in the "Contact" section below. Please allow 10 business days for your request to take effect. Thank you for your patience and understanding in processing your request.

To unsubscribe from our communications :

  • Open one of our recent communications.
  • Scroll down and click on "Unsubscribe".
  • In the window that appears, click again on "Unsubscribe". 


Our branches may be equipped with surveillance camera systems in public areas, excluding private rooms and washrooms. These systems are in place solely for theft prevention measures and as a safety precaution for our customers.

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL (Secure Sockets Layer) protocol
  • SET (Secure Electronic Transaction) protocol
  • Access management - authorized person
  • Access management - person concerned
  • Network monitoring software
  • Computer backup
  • Digital certificate development
  • Username/password
  • Firewalls

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the privacy of your transactions. However, since no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.

Our privacy commitments meet the requirements of the IPC program.


Our site contains links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy or other practices of third parties, including third parties operating a website or service accessible via a link on the Service. We advise you to consult the privacy policy of each site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.


By browsing the COUVRE-PLANCHERS FLORDECO INC.’s website, you consent to the sharing of the above-mentioned information for the above-mentioned purposes. In store, when using any payment method, information about said payment method and contact information (name, address, phone) are required to complete the purchase. 


You may contact us at any time using the contact information below for the following reasons: you have questions or comments about this Privacy Policy; you wish to exercise any of your rights with respect to your personal information; you have a complaint about the way we handle your personal information.

Privacy Officer

411 rue Notre-Dame, Repentigny (Québec) J6A2T2, Canada


Last update : December 11th, 2023

Terms of service

This website is operated by Flordeco. Throughout the site, the terms "we", "us" and "our" refer to Flordeco. Flordeco offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing anything from us, you are engaging in our "service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the Site, including, without limitation, users who are browsers, suppliers, customers, merchants and/or content contributors.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of use. If you do not agree to all of the terms and conditions of this agreement, you may not access the website or use any services. If these terms of use are considered an offer, acceptance is expressly limited to these terms of use.

Any new features or tools added to the current store will also be subject to the Terms of Use. You can view the most recent version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Shopify terms of use
By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are of the age of majority in your state or province of residence and have given us your consent to allow any of your dependent minors to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in using the service, violate any laws in your jurisdiction (including, without limitation, copyright laws).
You may not transmit any worms, viruses or destructive code.

A breach or violation of any of the Terms will result in immediate termination of your Services.

Section 2 - Terms and conditions
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted when transferred over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, completeness and timeliness of information
We are not responsible for the accuracy, completeness or timeliness of the information made available on this site. The content of this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete or timely sources of information. Any reliance on the content of this site is at your own risk.

This site may contain certain historical information. Historical information, by necessity, is not current and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes in the content of this site.

Section 4 - Service and price changes
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice to you.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or services (if any)
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and can only be returned or exchanged in accordance with our return policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer screen will be accurate.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, nor do we warrant that any errors in service will be corrected.

Section 6 - Accuracy of billing and acount information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address and/or phone number provided at the time of ordering. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made from our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.

For more details, please see our return policy.

Section 7 - Optional tools
We may provide you with access to third-party tools over which we have no control or input.

You acknowledge and agree that we provide access to these tools on an "as is" and "as available" basis without any warranties, representations or conditions of any kind and without any endorsement. We disclaim any and all liability arising from or related to your use of any optional third-party tools.

Any use by you of the optional tools offered on the Site is entirely at your own risk and you must ensure that you are aware of and agree to the terms and conditions under which the tools are provided by the relevant third party supplier(s).

We may also, in the future, offer new services and/or features via the Website (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Use.

Section 8 - Third party links
Certain content, products and services available through our service may include materials from third parties.

Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy and we do not warrant and shall have no liability for any third party material or website, or any other third party material, product or service.

We are not responsible for any harm or damage related to the purchase or use of any goods, services, resources, content or any other transactions conducted in connection with third party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction.

Section 9 - User feedback, comments and other submissions
If, at our request, you send certain specific submissions (e.g., contest entries) or without our request, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, "Feedback"), you agree that we may, at any time, without limitation, edit, copy, publish, distribute, translate and otherwise use in any medium the Feedback you send to us. We are and will be under no obligation (1) to maintain the confidentiality of any Comments; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or infringes on any party's intellectual property or these Terms of Use.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, publicity, or any other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, nor will they contain any computer virus or other malicious software that could in any way affect the operation of the Service or any associated website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or others as to the origin of any Comments. You are solely responsible for all comments you make and their accuracy.

We assume no responsibility for comments posted by you or any third party.

Section 10 - Personal information
Your submission of personal information via the Store is governed by our Privacy Policy. Please be sure to read it carefully.

Section 11 - Errors, inaccuracies and omissions
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or any associated website is inaccurate at any time without notice (including after you submit your order).

We assume no obligation to update, modify or clarify information on the Service or any associated website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any associated website shall be deemed to indicate that all information in the Service or on any associated website has been changed or updated.

Section 12 - Prohibited uses
In addition to the other prohibitions set forth in the Terms of Use, you are prohibited from using the Site or any Content (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful act; (c) to violate any international, federal, provincial or state regulation, rule, law or local ordinance; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any manner that adversely affects the functionality or operation of the Service or any associated website, other websites or the Internet (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any associated website, other websites or the Internet.

We reserve the right to terminate your use of the Service or any associated website for violation of any of these terms and conditions.

Section 13 - Disclaimer of warranties; limitation of liability
We do not warrant, represent or guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may discontinue the service for indefinite periods or cancel the service at any time without notice.

You expressly agree that your use of or inability to use the Service is at your sole risk. The Service and all products and services provided to you through the Service are (except as expressly stated by us) provided on an "as is" and "as available" basis for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement.

In no event shall Flordeco, our directors, officers, employees, affiliates, agents, subcontractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or damage of any kind, whether direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, lost data, replacement costs, or any other similar damages, whether based on contract, tort (including negligence) strict liability or otherwise, arising out of your use of any of the services or products purchased using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted or otherwise made available through the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification
You agree to indemnify, defend and hold Flordeco and our parent, subsidiaries, affiliates, partners, officers, directors, agents, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms of Service, such determination not to affect the validity and enforceability of the remaining provisions.

Section 16 - Termination
The obligations and liabilities of the parties incurred prior to the date of termination shall survive the termination of this Agreement for all purposes.

These Terms of Use are effective unless and until terminated by you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our services or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we may also terminate this Agreement at any time without notice to you and you will remain liable for all amounts due up to and including the date of termination; and/or as a result may deny you access to our Services (or any portion thereof).

Section 17 - Completeness of contract
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Use and any policies or operating rules posted by us on this Site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).

Any ambiguity in the interpretation of these Terms of Use shall not be construed against the writer.

Section 18 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws applicable in the Province of Quebec, Canada.

Section 19 - Changes to the therms of service
You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

Section 20 - Contact information
Questions about the Terms of Use should be sent to us at

Shipping policy

Flordeco offers two options for picking up your online order: in-store pick-up or home delivery.

Pick-up in store:

Pick up your material in one of our 37 stores, free of charge. Select this option when ordering online and an email will be sent to you as soon as it is ready. 


When you select the “Delivery” option in the shopping cart, your selected store will contact you within 48 hours to confirm the accuracy of the order and the delivery date.

Delivery of online orders includes delivery to parking lot or doorstep depending on ease of access. If the garage is easy to access and direct, our team can drop off the order there. If you wish to obtain delivery inside, upstairs, in a condo or other, please confirm availability with the chosen location when confirming the order. At that time, the resource person will be able to confirm the availability as well as the costs associated with the personalized delivery.

Frequently asked questions – Transport policy

How much are the shipping fees?
Delivery costs vary depending on your location, the size of your items and their weight. You can calculate the delivery costs in the “Check-out” section of our website before making the final payment.

Where is the delivery made?
The delivery is made in the parking area and/or the doorstep if it is easily accessible. If you wish to obtain a personalized delivery, for example for a 2nd floor, condo tower, interior or other, do not hesitate to indicate it in the comments in the cart and an advisor will contact you to confirm the feasibility as well as the costs associated with the delivery.

Why is my home not eligible for delivery?
Some regions are unfortunately not currently served by our points of sale, due to the great distance between the regions in question and the store. If the delivery option is not available in the cart, do not hesitate to contact the store to access the possibility as well as the costs for this exceptional delivery. If the latter can find an alternative method of delivery, it will be happy to share it with you.

Are there any in-store pick-up fees?
Pick-up is 100% free.

Why has only part of my order been delivered?
It is possible that some items come from different places, which explains the independent packages. Our team will send you a shipping email for each order sent with product details to be sure that you will receive your entire order.

 Is it possible to choose the time of my delivery?
Unfortunately, it is not possible to choose the exact time of your delivery. The store responsible for your order will confirm the day and/or time slot before the delivery date.

What do you do with my order if nobody is at my home during the delivery?
If no one is available to receive your delivery, we will have to schedule a new delivery date and charge additional fees for this new attempt.

For more details or any questions regarding our shipping policy, do not hesitate to contact