Flordeco is a Quebec-based company that has been growing for over 15 years. Specializing in flooring and home décor, we offer a wide range of products as well as turnkey services to meet the needs of our residential and commercial customers.

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With a network of 35 stores in Quebec and one in New Brunswick, Flordeco continues to grow and evolve in an ever-changing market.

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We are currently looking for someone to join our head office team as an Administrative Assistant – Operations.

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Job Description

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Reporting to General Management, the successful candidate will play a key role in coordinating internal operations. Organized, detail-oriented and self-sufficient, this person will be able to manage multiple projects simultaneously while ensuring information accuracy and effective follow-ups.

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Main Responsibilities

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Operations Coordination and Support

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• Update the operational calendar and monitor various deadlines on the extranet.
• Support store owners with their operational needs and follow up on requests.
• Coordinate various projects and activities related to network operations.
• Follow up with store owners, suppliers and various internal stakeholders.

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Product and Data Management

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• Add, modify and remove products in databases and Surfagest.
• Maintain up-to-date information related to products, suppliers, SKUs, visuals and other relevant data.
• Track discontinued products and update their status and inventory-related information.
• Manage and maintain the affiliate database.

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Supplier and Price List Management

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• Receive, process and integrate price list changes provided by suppliers.
• Follow up with suppliers to ensure information is accurate and up to date.
• Maintain current information and documents on the extranet.

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Communications and Store Support

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• Prepare and distribute flash updates, newsletters and other communications for store owners and internal teams.
• Provide first-level support to store owners using Surfagest and follow up on any issues encountered.
• Manage store owner and supplier contacts in Surfagest and Outlook.
• Prepare and coordinate stationery orders for stores, including shipping and invoicing.

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Tools, Documents and Platforms

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• Manage and update the extranet, including panels, supplier names, price lists, flash updates and other documents.
• Create, modify and remove QR codes as needed.
• Update planograms and summary tables according to current concepts.
• Manage and update product labels.

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Surveys, Data and Special Projects

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• Create, distribute and follow up on surveys with store owners and partners.
• Compile and analyze results to identify key trends and relevant information.
• Prepare documents and coordinate mailings required for various projects.
• Participate in special projects and perform other operations-related duties as required by management.

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Job Requirements

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• Strong organizational skills and attention to detail.
• Proficiency with digital tools, including Surfagest, the extranet and Microsoft Office.
• Experience with database management.
• Excellent communication skills.
• Ability to work independently.
• Ability to collaborate effectively with multiple teams simultaneously.

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Required Qualifications

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• College diploma or vocational diploma in administration, management, office administration or a related field.
• Additional training in communications, marketing or data analysis is an asset.
• 2 to 5 years of experience in a similar role.
• Experience in retail or a multi-department environment is an asset.
• Proficiency in Microsoft Office, advanced Excel skills, Google Workspace, collaborative tools and Asana.
• Excellent written and verbal communication skills in French. Functional English is an asset.
• Ability to interpret data and work effectively under pressure.
• Strong analytical skills and a proactive approach.

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Conditions and Benefits

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• Annual salary: to be discussed based on experience.
• 3 weeks of vacation.
• Group insurance: 50% employer-paid coverage.
• Laptop provided.
• Hybrid work possible, depending on the requirements of the position.
• Monthly phone allowance.

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Only selected candidates will be contacted.